The agreement
By booking any services or amenity with Morocco Tour Guide, you are deemed to have agreed to these Booking Conditions. The specific services to be provided are those referred to in the Detailed Itinerary provided with your Booking Confirmation Invoice.
Traveling with us you should accept to:
* Be flexible in case of varying circumstances and modified itineraries or other conditions.
* Be able to accept different cultures, including local people and your travel mates.
* Respect the local traditions, habits, and way of living.
* Be polite and liberal with your travel mates, guide, the driver(s), and anyone we will have contact during the Booked Service.
* Avoid offending people around you.
* Avoid using illegal drugs.
Make a Reservation:
A deposit of 30% of the Price is required before we confirm a booking for a standard tour.
Please note that fees of payment(s) transferred via PayPal or through any other payment possible ways (bank, travel check) are not included in the tour price, all such costs shall be borne entirely by you.
The deposit is non-refundable but can be credited to the cost of an alternative service taken within 20 weeks of the original start date of your travel arrangements fewer costs incurred i.e. hotel cancellation fees.
On receipt of your deposit, we will receive an email with a confirmation.
Once confirmed, the Price of your travel arrangements is not subject to further surcharges or increases.
It is essential that you provide Lead Traveler Full name as they appear on passports.
You are responsible for meeting any visa and passport requirements. Information on visa and passport requirements can be obtained from your nearest Moroccan Embassy or www.morocco.embassyhomepage.com.
Payment Procedures:
The balance of the Price is payable before the start of your requested service in Cash or via PayPal or Bank Transfer. Please note that if you cancel at the moment/time of travel, we reserve the right to cancel your travel arrangements and make cancellation charges.
Amend a Booking :
Amendments to your booking are possible within 3 days of the start date of your travel arrangements without incurring additional costs.
Requests to amend a Confirmed Service must be made through our Website (https://morocco-tour-guide.com) Contact Form or Via Email using your booking reference number (invoice number) together with the requested amendment.
Morocco Tour Guide Company will try to accommodate requests to amend a Confirmed Service, but we cannot guarantee to do so. Amendments to your Confirmed service(s) are not usually possible within 2 days of the start date of your service, especially during the peak seasons. If, while in Morocco, you deviate from the Confirmed Service all costs resulting from such an action are your responsibility. No refunds will be made for any unused accommodation, transport, sightseeing, meals, services, or any other trip inclusion not utilized. No refunds will be made if you leave a trip for any reason after the trip has begun.
In the case of an amendment to your confirmed Service, you will be liable for any additional costs incurred, together with an administration charge. Where Green Palms Transport confirms amendments, you are responsible for ensuring that your visa and/or insurance cover and/or flights remain valid.
Where, for whatever reason, Morocco Tour Guide cannot make the requested amendment, you may proceed with the service as set out in the Detailed Itinerary for your Confirmed Service, or you may cancel the Service in which case you will be liable for the cancellation charges in accordance with the scale set out below.
Cancellation by Our Company:
Green Palms Transport reserves the right to cancel a Confirmed Service and will advise you of such cancellations no later than 30 days before the service starting date. Where the cancellation is due to ‘Force Majeure’ or government travel advice, our Transport Company reserves the right to cancel a departure at any time. Should Green Palms Transport cancel your confirmed service you will be given the choice of taking the same holiday within a 26 week period or accepting a full refund (except in the case of ‘Force Majeure’ or government travel advice when refunds will be less any unrecoverable costs). Our Travel Company will not be liable for any additional costs incurred by you or to pay any other compensation to you.
Force Majeure: Morocco Tour Guide will not be liable for any delay in, change to, or cancellation of Service due to ‘Force Majeure’. ‘Force Majeure’ includes a circumstance beyond the reasonable control of Morocco Tour Guide and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, natural, industrial, or nuclear disaster, adverse weather conditions, fire, flood, and strikes.
Cancellation By you:
If you wish to cancel your Confirmed Service, notification of cancellation must be made to Morocco Tour Guide by email to contact@morocco-tour-guide.com. The date of the cancellation is the date on which written notification is received by our Travel Company. Cancellation Charges are applicable as follows:
Days Prior to Service Start Written Notice Received Cancellation Charge
* At least 8 days: Loss of deposit.
* 3 days: Loss of 70% of Service Total Price.
* 2 days or less: Loss of 100% of Service Total Price.
If we do not receive the rest of the booking within 8 days of the Service start date we may treat your booking as canceled and you will lose your deposit. Additional Morocco Tour Guide cancellation penalties may apply. Please note that we do not issue reminders.
NB: for the day trips and 2 to 3 days Desert Tour free cancelation 48 hours before departure dime.
Before canceling your booking, we recommend you review your insurance policy’s terms concerning the recovery of cancellation charges.
Force Majeure:
We may have to make changes to your travel arrangements in the event of force majeure.
If we have to cancel all or part of your service, in the event of force majeure, we will refund the cost of the part canceled less any expenses incurred on your behalf as authorized by you but will not be liable to pay compensation to you.
Force majeure is, for example, circumstances where performance and/or prompt performance is prevented by war, the threat of war, riot, civil disturbance, natural or nuclear disasters, industrial dispute (defined below), terrorist activity, fire, or adverse weather conditions. An industrial dispute is defined as a dispute between a person, other than ourselves, supplying services comprised in travel arrangements and (a) his employee and/or (b) any other person whose services affect the travel arrangements, which we cannot reasonably be expected to overcome by substituting comparable alternative arrangements.
Travel Insurance:
Adequate and valid travel insurance is compulsory for all our clients. All types of insurance are your responsibility. Before setting out on your trip you must obtain travel insurance covering loss, expenses, and damages arising from accidents, injury, illness, and death, medical expenses, including any related to pre-existing medical conditions, emergency repatriation, and personal liability (the Compulsory Travel Insurance). With Group also recommends your insurance covers cancellation (including cancellation of the Service (in whole or in part) and of flights), curtailment, delays and loss of luggage, personal money, and personal effects. By booking a Service and paying the deposit or full Tour Price you agree to obtain the Compulsory Travel Insurance before starting the requested Service. You must carry proof of insurance with you and produce it if reasonably requested by Morocco Tour Guide employees or suppliers. Our Travel Company reserves the right to cancel or suspend your participation on a service or in certain activities that comprise part of a service, at any time, including after the commencement of your Service in Morocco, with no right of refund, if you are unable to provide proof of insurance when requested.
Accommodation during the Service:
In the case Morocco Tour Guide agency will book the accommodation for you during the requested service, then, it will vary according to the standards available in Morocco and should be judged according to local standards.
If you are in any doubt about the suitability, to your own requirements, of the facilities, transport, accommodation, or conditions prevailing in Morocco, then you should make a written inquiry to us as we cannot otherwise be held responsible for failure to meet your requirements. Whilst every effort will be made to meet reasonable requests, they cannot be guaranteed.
Hotels are subject to availability and may be changed for a hotel of a similar standard. If so, you will be notified and this may result in an increase in cost subject to your choice of the alternative accommodation that is available for your dates.
Special Requests:
Special requests or requirements that are essential to your booking (e.g. dietary requirements, wheelchair assistance, or special facilities for certain medical conditions) must be made known to us in writing before you book.
We will contact our suppliers and the request will only become a term of your contract with us if we confirm in writing that the request can be met and your booking proceeds on that basis.
We are happy to pass on any other reasonable requests that you may have (e.g. desired location of hotel rooms or other requirements as to meals) but they cannot be guaranteed and will not form part of our contract. No compensation will be payable if such requests are not fulfilled
Complaints:
If you have a complaint, you must immediately notify your driver/local contact, who will do whatever he/she can to help you there, and then; you may be asked to complete a customer complaint form at the time.
In the unlikely event that you are not satisfied with the actions taken to deal with your complaint, and you wish to take the matter further, you must put your complaint in writing to us within 2 weeks of your return giving all the details.
We promise to deal with any dispute fairly and promptly.